LMD Web Team LMD Web Team

FOCUS! FOCUS! FOCUS! How to Keep Your Strategic Planning Meetings on Track

When it comes to strategic planning meetings, it can be hard to keep your team focused. A lot of decisions need to be made in a short amount of time, and even with a meeting agenda, things can still get derailed. How can we help ourselves, or lead our group, to make thoughtful, well-informed decisions that advance our strategic goals?

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LMD Web Team LMD Web Team

4 Tips From Journalism We Can Use in Change Management

Everything I learned about change management, I learned in journalism school. You may be asking yourself what writing and editing have to do with change management—and I admit, I didn’t necessarily think change management was in my future when I took Magazine Editing 101 as a journalism student nearly two decades ago.

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LMD Web Team LMD Web Team

Why Silos are the Enemy of CX

We're now living in the experience economy, where a customer's memorable experience becomes the product. But if experience = the product, then what creates the experience?

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