If you read the title of this blog and don’t know what an employee assistance program (EAP) is, you’re not alone. While 80–90% of companies offer EAPs, only 4% of employees use them each year. 

What’s an EAP?

The Office of Personnel Management states an EAP is “a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems.”

EAPs are typically among the benefits offered to an employee by their employer. You may be wondering, why does my employer offer an EAP when I can get mental health therapy or treatment through my health insurance program? Because EAPs can help employees with all kinds of challenges—such as managing stress, finding childcare or eldercare, handling work or career changes, navigating legal issues, or even improving fitness and nutrition. When employees are better equipped with the resources and support they need to solve problems, they are more productive and happier in their jobs. 

The best thing about EAPs? Services are free and completely confidential. Programs vary, but most include the opportunity to talk with licensed counselors and other professionals. 

LMD’s EAP includes sessions with a licensed professional counselor; financial resources, including information on budgeting, retirement planning, and investing; and legal resources for situations like divorce, wills and estates, and immigration. 

Why aren’t EAPs widely used?

Although we’ve come a long way with mental health, and a lot more resources exist to help those who are struggling, there’s still a stigma around it. Some employees may hesitate to speak up, while others may worry about confidentiality. 

EAPs also suffer from low awareness. A lot of people don’t know they exist or don’t understand what they are. When starting a new job, the onboarding process can be overwhelming, and many new employees skim the handbook or brochures about benefits and miss information about the company EAP.

How do I find out if I have access to an EAP?

First, check your company’s employee handbook. I looked through the LMD handbook, searched for the words “employee assistance,” and was taken right to the page where it explained what an EAP was and listed the website to sign up for services or download resources.

You can also ask someone on your HR or leadership team. That’s why they’re there! Your HR manager can tell you more about the specific benefits your EAP provides and how to access the program.

If you need someone to talk to about a work-related or personal challenge you’re facing, I encourage you to explore what your company’s EAP offers.